Terms and Conditions

Terms of service

  1. THESE TERMS

    1. What these terms cover. These are the terms and conditions on which we supply products to you and on which you may access our website https://flaunta.ie/ (“website”).

    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what you should expect when you access our website, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  2.  INFORMATION ABOUT US AND HOW TO CONTACT US

    1. ​​Who we are. We are Flaunta Ltd, a company registered in Ireland (“Flaunta”, “we” or “us”). We are a company registered in the Republic of Ireland under company number 736371 and we are located at 51 Bracken Road, Sandyford, D18  CV48. 

    2. How to contact us. You can contact us by emailing our customer service team on customercare@flaunta.ie

    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  3. OUR CONTRACT WITH YOU

    1. ​How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  4. OUR PRODUCTS

    1. ​Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

    2. Product packaging may vary. The packaging of the product may vary from that shown on images on our website. 

  5. YOUR RIGHTS TO MAKE CHANGES

    1. ​If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  6. ​OUR RIGHTS TO MAKE CHANGES

    1. ​Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.

  7. PROVIDING THE PRODUCTS

    1. ​Delivery costs. The costs of delivery will be as displayed to you on our website.

    2. When we will provide the products. During the order process we will let you know when we will provide the products to you.

    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

    4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
      N.B. Some couriers may leave a calling card to let you know they have attempted delivery.

    5. Your legal rights if we deliver late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

      1. we have refused to deliver the products;

      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

      3. you told us before we accepted your order that delivery within the delivery deadline was essential.

    6. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.5, you can give us  a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

    7. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.5 or clause 7.6, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery.  If the products have been delivered to you, you must either post them back to us.

    8. When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us.

    9. When you own goods. You own a product which is goods once we have received payment in full.

    10. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your correct address. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

    11. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

      1. update the product to reflect changes in relevant laws and regulatory requirements; and

      2. make changes to the product as requested by you or notified by us to you (see clause 6).

    12. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 30 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

  8. YOUR RIGHTS TO END THE CONTRACT

    1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

      1. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

      2. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; 

      3. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

      1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

      2. there is a risk that supply of the products may be significantly delayed because of events outside our control;

      3. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.5). 

    3. Exercising your right to change your mind (S.I. No. 484/2013 - European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the S.I. No. 484/2013 - European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, are explained in more detail in these terms.

    4. When you don't have the right to change your mind.  You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

    5. How long do I have to change my mind?

      1. 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

    6. Ending the contract where we are not at fault and there is no right to change your mind. If you do not have any other rights to end the contract (see clause 8.1), you can still contact us before it is completed and tell us you want to end it. If you do this the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you).

  9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

    1. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Pack and seal the products securely (in the original package if possible). We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:
      Flaunta Ltd, 51 Bracken Road,Sandyford,D18  CV48

    2. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

    1. When we will pay the costs of return. We will pay the costs of return:
      In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

      1. if the products are faulty or misdescribed; or

      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

    2. How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

    3. Deductions from refunds. If you are exercising your right to change your mind:

      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

      2. We can only accept product returns if all the contents are still intact and in a re-saleable condition.

    4. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

      1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

  10. OUR RIGHTS TO END THE CONTRACT

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

      1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your correct address;

      2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

PRICE AND PAYMENT

Terms and Conditions - GBP Prices Charged in Euro

  1. Currency Display:
    Prices displayed on our website may appear in GBP (British Pounds), but please be advised that all charges will be made in Euros (€).

  2. Exchange Rate Conversion:
    The GBP to Euro conversion is based on the exchange rate at the time of the transaction. The exchange rate used may differ from the rate shown on our website. It is subject to fluctuations and may vary depending on market conditions at the time of purchase.

  3. Billing:
    Even though the prices are listed in GBP, the final charge to your payment method will be in Euros. The exact amount in Euros will be calculated at the time of payment and may differ slightly from the initial GBP price due to the exchange rate applied by your payment provider or financial institution.

  4. Currency Conversion Fees:
    Your bank or payment provider may charge additional fees for currency conversion. We are not responsible for any such charges, and we recommend that you check with your payment provider for more information.

  5. Transaction Confirmation:
    Upon completing your purchase, you will receive a confirmation email with the amount charged in Euros, reflecting the exact currency conversion at the time of the transaction.

  6. Changes in Exchange Rate:
    Prices and conversion rates are subject to change without notice. While we strive to provide accurate exchange rates, we do not guarantee the rate will remain fixed. The final price in Euros may differ from the estimated price due to fluctuations in the exchange rate.

  7. Refunds:
    In case of a refund, the amount refunded will be processed in Euros, and the amount may differ from the original GBP price depending on the exchange rate at the time of the refund.

By using our website and making a purchase, you agree to these terms and understand that charges will be processed in Euros, regardless of the GBP pricing shown.